Getting Started
What is LiveMentions?Creating your accountCompleting onboardingAdding your first projectUnderstanding the dashboardWhat happens after onboarding? Projects and Websites
What is a project?Creating a projectUpdating project informationUsing AI topic suggestionsSwitching between projectsDeleting a projectCan I track a specific country? Topics
What is a topic?Creating a topicReviewing topic detailsEditing a topicDeleting a topicSearching and filtering topicsUnderstanding topic performance Prompts
What is a prompt?Creating a promptWriting useful promptsEditing a promptViewing prompt detailsUnderstanding prompt visibilityUnderstanding brand appearanceUnderstanding prompt sentimentUnderstanding Share of VoiceUnderstanding prompt positionReviewing execution historyDeleting a promptUnderstanding prompt limits AI Visibility and Dashboard Metrics
What does LiveMentions measure?Visibility scoreShare of VoiceAverage positionUsed as sourceBrand presenceSentimentVisibility trendsRecent AI answersWhy metrics can be empty Sources
What are sources?Reviewing source summariesUnderstanding source rankingsWhy source data differs between modelsWhy a response may have no sources Competitors
What is competitor tracking?Adding a competitorAI discovered competitorsTracked and untracked competitorsUpdating a competitorCompetitor visibility and positionRemoving a competitor Insights
What are Insights?Topic performanceGains and dropsUnderstanding the Insights rankWhy Insights may be incomplete Optimize
What is Optimize?Understanding optimization auditsUnderstanding findingsUnderstanding recommendationsRecommendation statusesRecommendation areasRecommendation evidenceRemoving recommendationsWhat is Crawlability?Understanding bot statuses (Allowed, Partly restricted, Blocked)Training, search and user botsUsing the URL testerComparing your robots.txt with competitorsWhat is Gap analysis?How the gap score worksReading the Mentions columnUnderstanding You, Gap and NobodyUsing Gaps closed and Answers by week Brand Context
What is Brand Context?Editing your Brand ContextAdding files and pasted textScraping pages and crawling your websiteSearching and managing your knowledge baseUsing the AI accuracy check Saba AI
What is Saba AI?How do I open Saba AI?What can I ask Saba?Saba says it couldn't find thatSaba says there is no dataI ran out of Saba creditsHow do I delete my Saba conversations?Who on my team can use Saba AI? Teams
Understanding team accessInviting a team memberAccepting an invitationTeam rolesChanging a team member roleRemoving a team member Account and Profile
Updating your profileUploading an avatarChanging your passwordSigning outWhen a session expiresHow do I delete my account?Can I export my data?Is LiveMentions secure? Authentication and Account Recovery
Email verificationResending a verification codeForgot passwordResetting your passwordInvalid verification codeSession recoveryOnboarding redirectsDoes LiveMentions have two-factor sign-in? Billing and Subscription
Available plansMonthly and yearly billingStarting checkoutFree trialSubscription statusesManaging billingCanceling a subscriptionPayment failuresBeta accessEntitlement limitsDo you offer refunds?What happens when I cancel?Which currency are plans charged in?Is VAT or sales tax added at checkout?Can I change my billing email? Integrations
Why don't I see any AI traffic?Why is Conversions or Revenue missing?Why is the 90-day range or the comparison mostly empty at first?Why do my numbers differ from Google Analytics?Which Google account should I use?Can I connect more than one property?"You declined access on Google's screen, so nothing was connected.""That connection attempt expired. Please try connecting again."The Connect button is dimmedDoes it work with Universal Analytics? Troubleshooting
My dashboard is emptyA prompt has no resultA selected model has no dataSources are missingMy visibility score changedI cannot create another promptI cannot add another projectI cannot use a modelOptimize is still runningAn optimization audit failedMy subscription is not activeCheckout is not openingThe billing portal is not openingMy verification code does not workI did not receive an emailMy session expiredI cannot invite a team memberI cannot update my profileContacting LiveMentions supportWhy a page or crawl was not addedWhy does Crawlability say Could not read robots.txt?Why is a bot Allowed when my robots.txt has a Disallow line?Why is Mentions empty or Could not read?Why is there no Gaps closed for All time? Troubleshooting
Contacting LiveMentions support
When contacting support, include:
- Account email
- Project name
- Page where the issue occurred
- Approximate time of the issue
- Exact error message
- Relevant prompt, topic, or competitor name
- Screenshot if the problem is visual
Do not send passwords, access tokens, Paddle credentials, or other private secrets.